Refund policy

Return & Refund Policy

At A Crow in Chains, many of our pieces are made to order. Please read the following carefully before purchasing.

Made-to-Order Items

Chainmail jewellery is crafted individually to your selected size and specifications.

Made-to-order items are non-returnable and non-refundable, unless the item arrives faulty or incorrect.

If your made-to-order piece is faulty, damaged, or not what you ordered, please contact us within 48 hours of delivery with clear photos and your order number. We will arrange a repair, replacement, or refund where appropriate.

Ready to Ship Items

Ready-to-ship items may be returned within 14 days of delivery, provided they are:

  • unworn

  • unused

  • returned in original condition and packaging

To request a return, please contact us within 14 days of receiving your order. Return postage costs are the responsibility of the buyer unless the item is faulty.

Refunds will be issued once the item has been received and inspected.

Non-Returnable Items

The following items cannot be returned:

  • Made-to-order items (unless faulty or incorrect)

  • Items that show signs of wear or use

  • Items returned outside the stated timeframes

Faulty or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery. We will resolve the issue as quickly as possible.

Refunds

Approved refunds will be processed back to the original payment method. Please allow several business days for your bank or payment provider to complete the refund.

Contact

If you have any questions about returns or refunds, please contact us at:
acrowinchains@gmail.com